Past Due Bills
California Senate Bill 998, effective February 1st, 2020, set new requirements for residential water service termination for non-payment of a water utility bill. North Coast County Water District has created a Residential Termination Policy to comply with these requirements.
How Does this New Policy Affect You?
- All statements generated after February 1, 2020 will continue to be due 20 days after issuance. The amount due and due date will be reflected on your bill. As of February 1, 2020, accounts that go unpaid ten days after the due date will be charged a $10 late fee.
- We will make a good faith effort to contact you five days after the due date identified on your bill. The means of notification will be based on the phone number you have previously provided to customer service. It is your responsibility to keep this contact information current. The District is not responsible for notifications not received due to out of date information.
- If you are unable to pay your bill, you have the right to request alternative payment arrangements by contacting the billing department at (650) 355-3462.
- You will receive a Final Shut-Off Notice (red tag) and a $24 fee if your account is delinquent by 60 days or more.
- We will contact you in writing at least 7 days before we disconnect water service. If you are a landlord and do not reside at the property, or if the property is a multi-unit complex, a separate notice will be sent to the property addressed to “Occupant”.
- If your service is disconnected for non-payment and you call to have your service restored during business hours, re-establishment fee of $50 will apply. If you contact customer service outside of the District’s regular business hours (8:00 am to 5:00 pm, Monday through Friday) an additional $81 after-hours fee will be charged to your account.
The District’s Residential Termination Policy is available below in multiple languages.
- Residential Termination Policy - Effective February 1, 2020
- Resolution #1108 Amending Rate and Fee Schedule - Adopted January 15, 2020
Final Shut-Off Notice (Red Door Tag)
A red doorhanger tag is placed on a customer's door if that customer has failed to pay their bill despite multiple notices. This doorhanger tag is the sixth and final notice, also referred to as a 48-Hour Shut Off notice, and requires the customer to come into the District office to make their payment (or pay by phone). Failure to pay or make a payment arrangement will result in termination of the customer's water service.
The 48-Hour Shut Off Notice carries an additional processing fee of $24. If water service is shut off as a result of non-payment, a deposit and renewal fee will be required to turn on service.