NCCWD Headquarters Relocation and Temporary Service Interruptions

We’re excited to share that we are relocating to our newly constructed Headquarters office at 2400 Francisco Boulevard! Here are some important announcements regarding our moving timeline next week:

Our current office at 80 Eureka Square will permanently close to the public at 4:00 p.m. on Friday, October 17.

Our office at 2400 Francisco Blvd. will officially open to the public on Monday, October 27. (We will be temporarily closed to the public for in-person services the week of October 20, 2025) 

We anticipate a temporary service disruption on Monday, October 20, that will impact our phones, online payment portal, and pay-by-phone payment system. If you are unable to reach us or make an online payment during this time, please check back in the afternoon. Additionally, any cash or in-person payments and office visits will need to be postponed until we officially reopen on Monday, October 27.

Although the office will be closed to in-person visits the week of October 20th, our Customer Service Representatives will continue to provide support by phone and email. Scheduled services, including in-person water audits and leak checks, will continue without interruption and will be unaffected by the move. We will monitor our payment drop box located in front of the double doors at 2400 Francisco Blvd.

We appreciate your patience during this transition period and look forward to welcoming you at 2400 Francisco Boulevard!

Thank you,

North Coast County Water District