Notice: The District’s lobby will be closed to the public until further notice. Customer service will operate from 8:00am-4:00pm during this time, and any payments dropped off in the payment box will be processed same day. Customers are encouraged to pay by phone, pay online, or pay by mail. Call (650)-355-3462 or email email@example.com with any questions or concerns.
The District apologizes for any inconvenience, but due to the escalating risk associated with COVID-19 disease, the District’s priority is to protect the health of staff in order to maintain full operation of the transmission, treatment, and distribution of drinking water to the City of Pacifica. After reviewing guidance from public health experts, District staff determined that limiting person-to-person contact is an effective strategy for reducing the risk of contamination.
Please click here to read more about our commitment to service and changes to our billing procedures during this time.
During these stressful times, you do not need to worry about your tap water.
Pacifica’s tap water is safe. Our water provider’s rigorous water disinfection processes ensure that your tap water is safe from viruses, including COVID-19. Pacifica’s tap water is plentiful and reliable. We plan for emergencies to ensure that enough staff members report for duty to keep the water flowing. In other words, COVID-19 has no impact on the quality and supply of your tap water.
For more information about the quality of Pacifica's tap water, please visit our water quality page.
For more information about COVID-19, please visit the San Mateo County Health website https://www.smchealth.org
Read more about our Commitment to Service during COVID-19